Epoch Estate Wines is committed to the production of high-quality handcrafted wines and your complete satisfaction is our goal. We utilize the best quality shipping companies available. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at email@example.com or 805.237.7575 within 48 hours of receipt of your package(s), so that we can initiate a claim with the shipping company. Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. If you are using a Third Party Shipper to send your wine please have them inspect it upon delivery. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
All Epoch wines are stored in a temperature-controlled environment and are in excellent condition upon leaving the fulfillment center. Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted. In this instance, keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Epoch Estate Wines. Please address all concerns of this nature to firstname.lastname@example.org and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Temperature extremes can pose a threat to the overall quality of the wine. To this end, we do our best to monitor the weather and will delay shipping in known extremes of temperature whenever possible. However, we cannot assume liability for wines that are overheated or frozen if weather changes occur during transit.
Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges.